WE ARE A CX AGENCY

Position Title: Senior Content Strategist
Salary: Commensurate with Experience
Location: Dallas, TX
Reports To: Director of Customer Experience (CX)

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.  

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes. 

We are seeking a senior content strategist to join our growing Client Services team as a Customer Experience (CX) Planner.

Here is a summary of the role:

The senior content strategist is the customer experience champion — that’s why, at Tandem, they’re better known as Customer Experience (CX) Planners. This experienced candidate will bring the voice and perspective of the customer into everything the agency produces, helping to ensure that we fulfill Tandem Theory’s brand promise of delivering compelling, on-brand customer experiences through content and marketing strategies that drive results. This person will lead planning efforts for each of his or her clients, contributing  daily to integrated, multi-channel communication and optimization strategies, writing creative briefs and collaborating with creative,client service, data science and technology teams. He or she has a demonstrated breadth of marketing knowledge and brings an understanding of how data-driven messaging, channels, and technologies work together.

We all wear many hats, but here is what you can expect in your primary role:

Planning

• Analyze marketing data (research, campaign results, conversion rates, traffic, etc.) to help shape future content marketing recommendations and strategies

• Identify customer segments and developing personas

• Collaborate with analytics, technology, media, and creative teams to develop creative, copy and channels that are designed to constantly optimize the performance of the campaign and the customer experience

• Represent the client’s customers in meetings, when conducting research, identifying opportunities, and collaborating within the agency and with clients

• Present strategic recommendations and reports to the client, communicating and coordinating feedback to team members

• Based on an understanding of defined goals and objectives, identify and define strategies and associated tactics

Execution

• Conduct and translate research, strategy, and brand goals into a presentation - and a story - that uses innovative and relevant customer-facing visuals, written copy, and digital experiences

• Craft insightful, compelling, and clear creative briefs

• Review creative to ensure that it meets the requirements laid out in the brief

Agency Marketing/New Business

• Participate in new business efforts with brand, industry, and other relevant research inputs and strategic recommendations

• Assists with press releases, case studies and POVs to support business growth

Here are a few things we are looking for you to bring to the table:

• Someone who loves to solve problems efficiently and creatively

• Detail-oriented and a big picture thinker

• Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment

• Excellent understanding of social media (both its potential and is an ‘active user’ of different channels)

To be a successful Theorist  you need to align with this:

• 3-6 years’ experience in marketing and/or advertising, preferably in an agency environment

• 4-year degree in Marketing, Advertising, Business, Communications, English, or other relevant discipline

• Ability to communicate clearly and effectively (verbal and written) with a diverse profile of clients.

• Strong knowledge and proficiency in Google Suite (Slides, Docs, Sheets, etc.)

• Strong knowledge and proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)

• Strong knowledge and proficiency in Apple (Keynote)

• Knowledge of InDesign preferred

• Knowledge of Photoshop preferred

Here is a little bit about us:

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results. 

Tandem executes on this idea by providing solutions that 

• reveal the analytics gold in data chaos, 

• leverage insight into practical omnichannel strategies 

• remove friction and inconsistencies across the customer experience 

• and eliminate gaps in technology. 

We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit. 

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Other than waking up and being excited to get to work each day, here are some additional benefits:

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.                  

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “CX Planner” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX  75248

Position Title: Art Director
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Creative Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit  guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.  

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes. 

We are  seeking an Art Director to join our growing Creative team.

This experienced candidate will play an essential role in the conception and creation of compelling, on-brand strategy, and campaigns across multiple channels. This person would bring exceptional creative thought and craft output, developing and delivery projects from brief to end user. This person would approach every brief with fresh eyes, and create and inspire work that is distinctive, effective, and truly remarkable. 

What You Will Do:

The candidate must be flexible and able to multitask across a variety of tasks, to include:

• Create on-strategy designs for campaigns across multiple channels, including direct mail, emails, landing pages, digital banners, web, mobile, print, presentations, and more

• Strong collaborative and communication skills with clients and teams within Tandem Theory design

• Create balance between form and function with a solid understanding for executing on projects through both User Experience & Visual Design phases

• Confidently present to clients and prospective clients alike

• Stay current on design knowledge and trends, especially in the interactive space

• Work alongside the Creative Director - Copywriter and other designers to craft design solutions that clearly meet briefs and/or company objectives – as well as timelines and budgets

What We Are Looking For:

• 5+ years of design and interactive work - agency experience + managing client facing projects preferred 

• Strong time management and organizational skills

• Fearless and boundlessly creative

• A deep attention to detail and a meticulous dedication to proper delivery

• Must have a strong background in web design and interactive technology and a meticulous dedication to proper delivery

• Strong knowledge of visual design, user-centric experience design, interaction design, brand development, and the creative process 

• Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment

• Skills in modern design and prototyping tools

• Strong knowledge of UI/UX

• Strong knowledge of fundamental design principles in both print and digital, with a particular emphasis on digital across a variety of platforms (desktop, tablet, phone) and channels (website, email, social)

• Strong knowledge of design tools, including Illustrator, InDesign, and Photoshop; HTML, CSS, Flash, and XD would be preferred

• Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment

• Excellent presentation skills

• A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results. 

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit. 

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com 

• Use “Art Director” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX  75248

Position Title: Designer
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Art Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.   

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes. 

We are  seeking a Designer to join our growing Creative team.

The designer will collaborate with a multidisciplinary team of client services,  CX planners, creatives, UX, and technologists to support and deliver integrated marketing projects for our clients. This experienced candidate is a creative, energetic designer with a firm understanding of digital as well as print. This person is a quick thinker and a thoughtful designer, production savvy, and comfortable working on many types of projects with many deliverables from – digital design to branding to infographics to presentation decks.

What You Will Do:

• Craft innovative, inspirational design solutions for omnichannel campaigns across multiple customer touch points

• Prepare mockups, wireframes, and other UI-related items in connection with UI multidisciplinary projects

• Participate in creative team reviews + meetings – we are big on team collaboration

• Work with Art Directors, Copy Writers, and UX implementing primary design direction and incorporate the best design practices to provide cohesive support of overall creative strategies

• Collaborate with the team to drive several large-scale digital projects to completion, including websites, branding, content, apps, email campaigns, and more

• Establish direction, craft guidelines, build presentation materials, and even assist with production and delivery as needed

• Mock up a full website design from concept to completion

What We Are Looking For:

• 3+ years of design and interactive work - agency experience preferred

• Strong knowledge of visual design, user-centric experience design, interaction design, brand development, and the creative process

• Knowledge of UI/UX

• Skills in modern design and prototyping tools

• A deep attention to detail and a meticulous dedication to proper delivery

• Background and understanding of fundamental design principles in both print and digital, with a particular emphasis on digital across a variety of platforms (desktop, tablet, phone) and channels (website, email, social)

• A strong portfolio with both digital and print projects demonstrating capabilities in typography, composition, and production in both digital and print

• Strong knowledge of design tools, including Illustrator, InDesign, and Photoshop; HTML, CSS, Flash, and XD would be preferred

• Assist the Creative Director, Art Director, and Client Services Team in developing timelines and ensuring creative deadlines are met

• Strong time management skills

• A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results. 

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit. 

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com 

• Use “Designer” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX  75248

Position Title: Copywriter
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Creative Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.  

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes. 

We are seeking a Copywriter to join our growing Creative team.

This experienced candidate will play an essential role in the conception and creation of compelling, on-brand strategy and campaigns across multiple channels. This person would bring exceptional creative thought and craft output, developing and delivery projects from brief to end user. This person would approach every brief with fresh eyes, and create and inspire work that is distinctive, effective, and truly remarkable. 

What You Will Do:

The candidate must be flexible and able to multitask across a variety of tasks, to include:

•  Implement a combination of strategic and conceptual copywriting skills

• Craft creative, on-strategy copy for campaigns across multiple channels, including direct mail, emails, landing pages, digital banners, web, mobile, and more

• Strong collaborative and communication skills with clients and teams within Tandem Theory

• Work alongside the Art Director and other designers to ensure all projects are delivered on-time and on-strategy

What We Are Looking For:

• 5+ years of experience in copywriting, agency experience and managing client facing projects preferred

• Strong time management and organizational skills

• Fearless and boundlessly creative

• A deep attention to detail 

• Must have a strong background in web design and interactive technology

•  and a meticulous dedication to proper delivery

• Experience working with a diverse profile of clients, and ability to adapt your writing style to a variety of brands

• Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment

• Excellent presentation skills

• A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results. 

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit. 

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com 

• Use “Copywriter” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX  75248