We bring brand promises to life

COME JOIN US

• Senior Email Development and Deployment Specialist

  View Job

Marketing Technology

Senior Email Development and Deployment Specialist

×

Position Title: Senior Email Development and Deployment Specialist

Salary: Commensurate with Experience

Location: Dallas, TX

Senior Email Development and Deployment Specialist

Tandem Theory is seeking an Email development and deployment specialist with real world experience using Salesforce Marketing Cloud/ExactTarget. The ideal candidate will also have secondary experience using Oracle Responsys. This position is a blended role between a technologist, deployment specialist, and the traditional role of email execution.

The Senior Specialist will work on email deployments (including list deployments, API-triggered messages and ongoing campaigns) for a variety of consumer brands. The Specialist will be setting up email campaigns and will be responsible for testing, troubleshooting, and eventually deployment. As part of the production team, this position will be working with teams who provide creative and HTML assets. Depending on the client, these teams could be within Tandem Theory, on the client-side, of from another third party agency.

The ideal candidate should have a high degree of technical understanding of ESPs (particularly Salesforce Marketing Cloud and if possible Oracle Responsys) and should be both detail and solution oriented with strong problem solving skills.

What You Will Do:

• Set up, execute and maintain complex email marketing campaigns in Salesforce Marketing Cloud.

• Understand logic & the back-end execution for list pull/one-time deployments.

• Understand logic & the back-end execution for ongoing cadence programs & API-triggered emails.

• Develop business/technical understanding of our email deployment platforms.

• Exist as an escalation point for identified critical issues and notifications.

• Follow guidelines and instructions with a flawless attention to detail.

• Maintain and improve process documentation with an eye to efficiency and effectiveness.

• Work closely with teams to optimize processes and leverage our technology-based capabilities.

• Demonstrates strong familiarity with email best practices.

• Troubleshooting and problem solving skills (diagnosis, assessment, recommendations & escalation).

• Adopt and embrace the Tandem Theory principles of teamwork, transparency, and trust.

• Support and contribute to a positive work environment.

• Work with minimal supervision in an environment that leverages Trello and scrum-based methods.

• Excellent verbal and written communication skills.

• Ability to recommend improvements, plan future implementations, and build scalable process.

What We Are Looking For

• Bachelor's degree OR AN EQUIVALENT COMBINATION of education and experience preferred, in marketing, technology, computer sciences, or Information systems.

• 2+ years experience with ESPs, preferably Salesforce Marketing Cloud / ExactTarget. (Certifications are a plus, but are not required) - experience with Oracle Responsys is a plus.

• Understanding of the methodologies to create email communications.

• Basic technical knowledge is required: HTML, CSS, SQL, Javascript, and AMPscript is a strong plus.

• Ability to handle more than one project and prioritize workloads under strict deadlines, while keeping colleagues and clients informed of the status.

• A solid understanding of CAN-SPAM compliance requirements.

• Consumer marketing experience is a strong plus.

• Analytical and logical problem solving skills.

• Proficiency working with Google Docs, spreadsheets, Trello, Slack, and other productivity tools.

• Effective verbal and written communication skills.

• Effective troubleshooting skills; including escalation, resolution, and follow-up.

• Demonstrated ability to function as a self-starter.

• Ability to work on a team, as well as independently, in a fast-paced environment.

About Tandem Theory

Tandem Theory is a marketing firm focused on helping our clients drive tangible results and business value. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 80% employer paid medical, eligibility to participate in vision and dental insurance as well as a generous 401(k) retirement contribution plan.

Eligibility

All new employees must provide documented proof of their identity and employment, and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Senior Email Development Specialist” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located

Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Close Save changes

• Guest Experience Coordinator

  View Job

Client Delivery

Guest Experience Coordinator

×

Position Title: Guest Experience Coordinator

Salary: Commensurate with Experience

Location: Dallas, TX

Guest Experience Coordinator

Tandem Theory is seeking an enthusiastic and customer service-oriented Guest Experience Coordinator to join our team. The Guest Experience Coordinator will monitor, manage and deliver extraordinary levels of customer service by streamlining communication and efficiently responding to guest queries. The ideal candidate will also coordinate with other team members as needed to ensure all requirements related to guest feedback and maintenance are communicated effectively and efficiently.

The Guest Experience Coordinator will also work with the Client Delivery team to help streamline customer conversations, collaborate to resolve guest issues in a timely manner and help maintain the customer support database to manage support tactics.

The ideal candidate should be highly organized, have a strong customer focus and be extremely detail oriented. This person must also possess a drive for results, excellent communication skills and a strong sense of urgency.

What You Will Do:

• Work with Guest Experience team to troubleshoot guest issues, assist with guest responses and client feedback reporting.

• Develop a strong understanding of multichannel customer service platform.

• Be responsible for providing excellent customer service.

• Help spearhead and manage customer support database to interact with guests.

• Help track guest experiences and create a successful action plan to solve varied guest inquires.

• Proactively provide creative and efficient solutions that maximize output and client resources.

• Work closely with other team members to provide detailed support platform information and reporting.

• Understand and execute support related communication in guest ticketing platform.

• Demonstrate flawless attention to detail.

• Create and maintain productivity software process documentation with an eye to efficiency and effectiveness.

• Execute excellent troubleshooting and problem-solving skills (diagnosis, assessment, recommendations & escalation).

• Become a source of knowledge for customer response interface to engage and communicate effectively with guests and provide valuable feedback to Tandem Theory team.

• Support and contribute to a positive work environment.

• Be flexible and work with minimal supervision in a fast paced and ever-changing environment.

• Excellent verbal and written communication skills.

• Adopt and embrace the Tandem Theory principles of teamwork, transparency, and trust.

What We Are Looking For:

• Bachelor's degree or an equivalent combination of education and experience preferred in marketing, operations, customer service or administration.

• Ability to handle more than one project and prioritize workloads under strict deadlines, while keeping colleagues and clients informed of status.

• Analytical and logical problem-solving skills.

• Proficiency working with Microsoft tools such as Word, Excel, PowerPoint, along with Google Docs, Trello, Slack and other productivity tools.

• Effective troubleshooting skills; including escalation, resolution, and follow-up.

• Demonstrate ability to function as a self-starter.

• Ability to work on a team, as well as independently, in a fast-paced environment.

About Tandem Theory

Tandem Theory is a marketing firm focused on helping our clients thrive in the post-modern era. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 80% employer paid medical, eligibility to participate in vision and dental insurance as well as a generous 401(k) retirement contribution plan.

Eligibility

All new employees must provide documented proof of their identity for employment, and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Guest Experience Coordinator” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located

Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Close Save changes

• Solutions Architect/Technology Director

  View Job

Marketing Technology

Solutions Architect/Technology Director

×

Position Title: Solutions Architect/Technology Director

Salary: Commensurate with Experience

Location: Dallas, Texas

Technology Director

This position will be based in the Tandem Theory Dallas office. The Solution Architect/Technology Director must be a recognized specialist and client lead, with a deep understanding of the Data Architecture and Systems Integrations that comprise a client's Digital Marketing Infrastructure. The ideal candidate will have a passion for digital marketing and extensive direct experience within the marketing technology landscape.

As an important member of the Tandem Theory team, you will work directly with clients as well as other team members to deliver solutions to unique business problems by leveraging your experience and knowledge.

The Technology Director must possess keen business consulting skills and will be responsible for assisting clients in defining solutions for their online marketing initiatives. In addition, you will develop relationships with required clients within the client environment and be part of a multi-disciplinary Tandem Theory client facing team.

The Technology Director will also take an active role in driving best practices and methodologies, supporting business development efforts and acting as a thought leader within the organization and in the industry.

The role requires a full-stack advanced technical understanding of marketing technology, marketing platforms, and marketing development

What You Will Do:

• Support the Tandem Theory team as part of client projects to deliver technical requirements and solutions in MarTech / AdTech and the following areas of expertise CRM, Segmentation, Content, Media, DMP, Social, DAM, Identity platforms and integration of these platforms with databases and other data sources.

• Technical lead and engagement with clients as part of a project team to deliver strategic, best practice, practical technical solutions; from initial scoping through solution design, build, support transition and ultimately ongoing support. Must be familiar with both waterfall and agile methods of delivery.

• Drive process and technical innovation, which will require the creation of documents, presentations, architecture diagrams, processes flow, data model diagrams and solution design documents and associated presentations.

Responsible for working with clients and the team to deliver the following types of engagements:

• Solution Design and Architecture (Medium and High Complexity)

• RFP management and support

• Integration specifications

• Existing solution audit and analysis

• Data mapping, extract and transformation strategies

• Relational Data / Data Schemas development

• Scripting and Query development

• Reporting specification and delivery

• Custom application development projects

• Active mentoring and knowledge transfer within the broader Tandem Theory Team

• Lead multiple projects/streams of work within a program and identify additional business opportunities

• Ensure the highest levels of satisfaction by delivering outstanding service, valuable insights, and recommendations to clients

• Support Acceleration business development efforts by providing technology-related market insights and analysis

What We Are Looking For:

• Bachelor’s degree ideally in Information Systems, Computer Science, or similar

• 5 years of delivering multi-solution engagements, ideally in heavy digital Marketing and/or Advertising agency environment

• Strong understanding of internet architecture and database structures

• Marketing technology experience (including marketing production, content management, planning, implementation, various channel use - e.g. email and email platforms, web, mobile, etc., CRM, Audience Management and Analytics) is preferably some of the popular technology stacks including Adobe, Salesforce Marketing Cloud, Oracle (plus Oracle Responsys), IBM, etc.

• Experience in the mobile application environment desirable

• Previous experience developing loyalty programs

• Technical writing skills aimed at a non-technical audience

• Proven multitasking skills in handling simultaneous multiple projects

• Ability to manage technical discussions with both team members, management and clients

• Ability to thrive in a fast-paced, high-pressure environment

• High level of accuracy and strong attention to detail and excellent analytical skills essential

• Proven Customer-focused work ethic with a high standard of service and quality control

• Clear verbal and written communication skills, including a high level of business English grammar

• Travel will be required

About Tandem Theory

Tandem Theory is a marketing firm focused on helping our clients thrive in the post-modern era. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 80% employer paid medical, eligibility to participate in vision and dental insurance as well as a generous 401(k) retirement contribution plan.

Eligibility

All new employees must provide documented proof of their identity for employment, and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Solutions Architect Director” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located

Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Close Save changes