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Position Title: Customer Experience (CX) Planner
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Director of Customer Experience (CX)

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking a Customer Experience (CX) Planner to join our growing Client Services team.

The CX Planner is the customer champion. This experienced candidate will bring the voice and perspective of the customer into everything the agency produces, helping to ensure that we fulfill Tandem Theory’s brand promise of delivering compelling, on-brand customer experiences that drive results. This person will contribute daily to integrated, multi-channel communication and optimization strategies, writes creative briefs and collaborates with creative and client service teams.

What You Will Do:

The candidate must be flexible and able to multitask across a variety of tasks, to include:

Planning

Analyze marketing data (research, campaign results, conversion rates, traffic, etc.) to help shape future content marketing recommendations and strategies
Identify customer segments and developing personas
Collaborate with analytics, technology, media, and creative teams to develop creative, copy and channels that are designed to constantly optimize the performance of the campaign and the customer experience
Represent the client’s customers in meetings, when conducting research, identifying opportunities, and collaborating within the agency and with clients

Execution

Conduct and translate research, strategy, and brand goals into a presentation - and a story - that uses innovative and relevant customer-facing visuals, written copy, and digital experiences
Craft insightful, compelling, and clear creative briefs
Review creative to ensure that it meets the requirements laid out in the brief

Agency Marketing/New Business

Participate in new business efforts with brand, industry, and other relevant research inputs
Assists with press releases, case studies and POVs to support business growth
Contribute to the agency’s content calendar

What We Are Looking For:

1-4 years’ experience in marketing and/or advertising, preferably in an agency environment
4-year degree in Marketing, Advertising, Business, Communications, English, or other relevant discipline
Ability to communicate clearly and effectively (verbal and written) with a diverse profile of clients.
Someone who loves to solve problems efficiently and creatively
Detail-oriented and a big picture thinker
Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment
Excellent understanding of social media (both its potential and is an ‘active user’ of different channels)
Strong knowledge and proficiency in Google Suite (Slides, Docs, Sheets, etc.)
Strong knowledge and proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
Strong knowledge and proficiency in Apple (Keynote)
Knowledge of InDesign preferred
Knowledge of Photoshop preferred

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “CX Planner” in the subject line
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

Position Title: Art Director
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Creative Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking an Art Director to join our growing Creative team.

This experienced candidate will play an essential role in the conception and creation of compelling, on-brand strategy, and campaigns across multiple channels. This person would bring exceptional creative thought and craft output, developing and delivery projects from brief to end user. This person would approach every brief with fresh eyes, and create and inspire work that is distinctive, effective, and truly remarkable.

What You Will Do:

The candidate must be flexible and able to multitask across a variety of tasks, to include:

Create on-strategy designs for campaigns across multiple channels, including direct mail, emails, landing pages, digital banners, web, mobile, print, presentations, and more
Strong collaborative and communication skills with clients and teams within Tandem Theory design
Create balance between form and function with a solid understanding for executing on projects through both User Experience & Visual Design phases
Confidently present to clients and prospective clients alike
Stay current on design knowledge and trends, especially in the interactive space
Work alongside the Creative Director - Copywriter and other designers to craft design solutions that clearly meet briefs and/or company objectives – as well as timelines and budgets

What We Are Looking For:

5+ years of design and interactive work - agency experience + managing client facing projects preferred
Strong time management and organizational skills
Fearless and boundlessly creative
A deep attention to detail and a meticulous dedication to proper delivery
Must have a strong background in web design and interactive technology and a meticulous dedication to proper delivery
Strong knowledge of visual design, user-centric experience design, interaction design, brand development, and the creative process
Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment
Skills in modern design and prototyping tools
Strong knowledge of UI/UX
Strong knowledge of fundamental design principles in both print and digital, with a particular emphasis on digital across a variety of platforms (desktop, tablet, phone) and channels (website, email, social)
Strong knowledge of design tools, including Illustrator, InDesign, and Photoshop; HTML, CSS, Flash, and XD would be preferred
Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment
Excellent presentation skills
A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “Art Director” in the subject line
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

Position Title: Digital Marketing Analyst
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: SVP Data Science

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking a Digital Marketing Analyst to join our growing Data Science team.

This experienced candidate must be able to build reporting solutions and produce insights across omnichannel marketing programs. You will work closely with our teams across marketing strategy, channel delivery, user experience, and channel planning to measure the impact of marketing channel strategies and develop the insights to continually optimize.

This person must demonstrate a passion for web analytics, channel marketing, and customer analytics, and have the experience and training to deliver. This candidate is a self-starter, analytically driven, with the curious tenacity to produce meaningful reporting and insights.

What you will do:

Collaborate with internal and external stakeholders to develop reporting and insights that deliver against marketing goals
Provide measurement solutions, building insightful visualization, recurring presentations, and channel intelligence, across web, search, email, social, mobile and online
Formulate the 'story' by synthesizing analysis findings, implications and recommendations
Deliver high impact presentations that produce meaningful dialogue and decisions that make a difference
Recommend improvements to the marketing plan, be the digital marketing expert in the room
Work In a highly collaborative environment, where we work together to deliver results in a timely manner
Identify data integration opportunities to streamline routine tasks

What We Are Looking For:

Bachelor’s or master's degree in a quantitative or marketing discipline or MBA
3+ years of hands-on experience in marketing planning, reporting and analysis
3+ years of relevant digital analytics experience with a demonstrated passion for omnichannel marketing
Ability to formulate appropriate analytic insights to solve business problems
Experience in channel attribution, experimental design, media optimization, campaign and promotional analytics
Ability to develop and maintain relationships across diverse teams (including analytics, technical, and marketing)
Ability to display data visually, creating powerful presentation layers which effectively demonstrate the results and insights
Exhibits confidence and command when presenting to audiences
Strong, proficient user of Microsoft tools such as Word, Excel, PowerPoint
Skilled user of data visualization tools such as Tableau and Looker
Digital marketing certifications, such as Google Analytics
Energized by fast-paced environment

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “Digital Marketing Analyst” in the subject lin
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

Position Title: Designer
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Art Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking a Designer to join our growing Creative team.

The designer will collaborate with a multidisciplinary team of client services, CX planners, creatives, UX, and technologists to support and deliver integrated marketing projects for our clients. This experienced candidate is a creative, energetic designer with a firm understanding of digital as well as print. This person is a quick thinker and a thoughtful designer, production savvy, and comfortable working on many types of projects with many deliverables from – digital design to branding to infographics to presentation decks.

What You Will Do:

Craft innovative, inspirational design solutions for omnichannel campaigns across multiple customer touch points

Prepare mockups, wireframes, and other UI-related items in connection with UI multidisciplinary projects
Participate in creative team reviews + meetings – we are big on team collaboration
Work with Art Directors, Copy Writers, and UX implementing primary design direction and incorporate the best design practices to provide cohesive support of overall creative strategies
Collaborate with the team to drive several large-scale digital projects to completion, including websites, branding, content, apps, email campaigns, and more
Establish direction, craft guidelines, build presentation materials, and even assist with production and delivery as needed
Mock up a full website design from concept to completion

What We Are Looking For:

3+ years of design and interactive work - agency experience preferred
Strong knowledge of visual design, user-centric experience design, interaction design, brand development, and the creative process
Knowledge of UI/UX
Skills in modern design and prototyping tools
A deep attention to detail and a meticulous dedication to proper delivery
Background and understanding of fundamental design principles in both print and digital, with a particular emphasis on digital across a variety of platforms (desktop, tablet, phone) and channels (website, email, social)
A strong portfolio with both digital and print projects demonstrating capabilities in typography, composition, and production in both digital and print
Strong knowledge of design tools, including Illustrator, InDesign, and Photoshop; HTML, CSS, Flash, and XD would be preferred
Assist the Creative Director, Art Director, and Client Services Team in developing timelines and ensuring creative deadlines are met
Strong time management skills
A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “Designer” in the subject line
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

Position Title: Copywriter
Salary: Commensurate with Experience
Location: Dallas TX
Reports To: Creative Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking a Copywriter to join our growing Creative team.

This experienced candidate will play an essential role in the conception and creation of compelling, on-brand strategy and campaigns across multiple channels. This person would bring exceptional creative thought and craft output, developing and delivery projects from brief to end user. This person would approach every brief with fresh eyes, and create and inspire work that is distinctive, effective, and truly remarkable.

What You Will Do:

The candidate must be flexible and able to multitask across a variety of tasks, to include:

Implement a combination of strategic and conceptual copywriting skills
Craft creative, on-strategy copy for campaigns across multiple channels, including direct mail, emails, landing pages, digital banners, web, mobile, and more
Strong collaborative and communication skills with clients and teams within Tandem Theory
Work alongside the Art Director and other designers to ensure all projects are delivered on-time and on-strategy

What We Are Looking For:

5+ years of experience in copywriting, agency experience and managing client facing projects preferred
Strong time management and organizational skills
Fearless and boundlessly creative
A deep attention to detail
Must have a strong background in web design and interactive technology
and a meticulous dedication to proper delivery
Experience working with a diverse profile of clients, and ability to adapt your writing style to a variety of brands
Ability to thrive in a fast-paced, collaborative, dynamic, deadline-driven work environment
Excellent presentation skills
A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “Copywriter” in the subject line
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

Position Title: Senior Account Executive
Salary: Commensurate with Experience
Location: Dallas, TX
Reports To: Account Director

Tandem Theory is a culture first agency. We believe an energetic, entrepreneurial culture is critical to producing great work and great results. That’s why our entrepreneurial spirit guides everything we do. It’s an attitude and approach to thinking that actively seeks out change instead of reacting to it.

We’ve built our culture around three core behaviors: Teamwork, Transparency, and Trust. They’re not just words on a poster. We apply them every day to guide our internal and client relationships, and our clients tell us they feel the difference.

Our culture is based on maintaining a flat and collaborative organizational structure and remaining agile by doing whatever it takes.

We are seeking a Senior Account Executive to join our growing Client Services team.

This experienced candidate will support senior team members in maintaining the day-to-day efforts of client and agency deliverables. This person is responsible for successful project management and should possess the ability to effectively oversee various assigned activities. A clear understanding of digital marketing is critical. This person will work closely with internal and external stakeholders, support teams, and others to deliver comprehensive digital solutions that deliver measurable results to our clients.

What You Will Do:

Serve as client support on the day-to-day development and implementation of digital initiatives
Build trust and grow strong relationships with internal teams, clients, partners and vendors
Assist with the delivery of holistic solutions across agency services that meet/exceed client expectations
Create project estimates and timelines in collaboration with agency SMEs as well as adapt to deadlines, assignments, and situations quickly
Maintain a clear understanding of client’s business and marketing goals
Effectively gather and translate client business requirements to the agency team for successful project execution
Interpret and understand the performance of key data metrics to be able to recognize opportunities, insights and best practices in projects/campaigns

Promote and support innovation, continuous process improvement and optimizations across all functional areas within the agency

What We Are Looking For:

- 3-5 years of account management/project management (agency experience is a plus)
- Bachelor’s degree or equivalent experience
- Competency in digital marketing: UX, creative, website development, media and analytics
- Ability to effectively manage multiple client projects with similar or competing deadlines
- Key characteristics:K strong work ethic, attention to detail, critical thinker, organized, goal oriented
- Excellent verbal and written communication skills
- Sense of curiosity and eagerness to learn new things
- Thrives in a fast-paced, collaborative, dynamic and deadline-driven work environment

Preferred Qualifications

- Knowledge and proficiency in Google Suite (Docs, Sheets, Slides)
- Experience with Website Content Management System, such as Wordpress
- Familiarity with Marketing Analytics Platform, such as Google Analytics

About Tandem Theory

Tandem Theory is a customer experience agency that relaunched in 2019. The agency is built on the proven theory that analytics + applied analytics delivers frictionless customer experiences that help marketers drive stronger financial results.

Tandem executes on this idea by providing solutions that reveal the analytics gold in data chaos, leverage insight into practical omnichannel strategies, remove friction and inconsistencies across the customer experience, and eliminate gaps in technology. We’re driven to excel in these areas by infusing our culture with an unmatched entrepreneurial spirit.

Headquartered in Dallas, Texas, Tandem partners with several leading brands. These brands value working with an agency led by a proven team that provides simple but impactful solutions, transparent pricing, and performance-based compensation.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment authorization and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

Use “Sr. Account Executive” in the subject line
Relocation expenses not included
No work Visa sponsorships available

Where We Are Located
Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

WE ARE A CX AGENCY

WHO WE ARE

WE HAVE A THEORY

OUR APPROACH

Analytics

Applied Analytics

WORKING IN TANDEM

ABOUT US

WHY JOIN OUR TEAM ?

BECOME A THEORIST

Careers

Customer Experience (CX) Planner

Art Director

Digital Marketing Analyst

Designer

Copywriter

Senior Account Executive

WHAT’S NEW

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