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• Guest Experience Coordinator

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Client Delivery

Guest Experience Coordinator

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Position Title: Guest Experience Coordinator

Salary: Commensurate with Experience

Location: Dallas, TX

Guest Experience Coordinator

Tandem Theory is seeking an enthusiastic and customer service-oriented Guest Experience Coordinator to join our team. The Guest Experience Coordinator will monitor, manage and deliver extraordinary levels of customer service by streamlining communication and efficiently responding to guest queries. The ideal candidate will also coordinate with other team members as needed to ensure all requirements related to guest feedback and maintenance are communicated effectively and efficiently.

The Guest Experience Coordinator will also work with the Client Delivery team to help streamline customer conversations, collaborate to resolve guest issues in a timely manner and help maintain the customer support database to manage support tactics.

The ideal candidate should be highly organized, have a strong customer focus and be extremely detail oriented. This person must also possess a drive for results, excellent communication skills and a strong sense of urgency.

What You Will Do:

• Work with Guest Experience team to troubleshoot guest issues, assist with guest responses and client feedback reporting.

• Develop a strong understanding of multichannel customer service platform.

• Be responsible for providing excellent customer service.

• Help spearhead and manage customer support database to interact with guests.

• Help track guest experiences and create a successful action plan to solve varied guest inquires.

• Proactively provide creative and efficient solutions that maximize output and client resources.

• Work closely with other team members to provide detailed support platform information and reporting.

• Understand and execute support related communication in guest ticketing platform.

• Demonstrate flawless attention to detail.

• Create and maintain productivity software process documentation with an eye to efficiency and effectiveness.

• Execute excellent troubleshooting and problem-solving skills (diagnosis, assessment, recommendations & escalation).

• Become a source of knowledge for customer response interface to engage and communicate effectively with guests and provide valuable feedback to Tandem Theory team.

• Support and contribute to a positive work environment.

• Be flexible and work with minimal supervision in a fast paced and ever-changing environment.

• Excellent verbal and written communication skills.

• Adopt and embrace the Tandem Theory principles of teamwork, transparency, and trust.

What We Are Looking For:

• Bachelor's degree or an equivalent combination of education and experience preferred in marketing, operations, customer service or administration.

• Ability to handle more than one project and prioritize workloads under strict deadlines, while keeping colleagues and clients informed of status.

• Analytical and logical problem-solving skills.

• Proficiency working with Microsoft tools such as Word, Excel, PowerPoint, along with Google Docs, Trello, Slack and other productivity tools.

• Effective troubleshooting skills; including escalation, resolution, and follow-up.

• Demonstrate ability to function as a self-starter.

• Ability to work on a team, as well as independently, in a fast-paced environment.

About Tandem Theory

Tandem Theory is a marketing firm focused on helping our clients thrive in the post-modern era. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 80% employer paid medical, eligibility to participate in vision and dental insurance as well as a generous 401(k) retirement contribution plan.

Eligibility

All new employees must provide documented proof of their identity for employment, and pass a criminal background check.

How to Apply

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Guest Experience Coordinator” in the subject line

• Relocation expenses not included

• No work Visa sponsorships available

Where We Are Located

Tandem Theory, LLC
15400 Knoll Trail #503
Dallas, TX 75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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• Analyst, Marketing Analytics

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Data Science

Analyst, Marketing Analytics

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Position Title: Analyst, Marketing Analytics

Salary: Commensurate with Experience

Location: Dallas, TX

 

Tandem Theory is seeking an analyst of Marketing Analytics to join our growing Data Sciences team.

 

This experienced candidate must be able to identify, recommend and develop reporting and insights across omni-channel marketing strategies. You will work closely with the client and internal teams, across marketing strategy, channel marketing delivery, user experience, channels planners, and other analytics stakeholders to measure the impact of marketing channel and customer strategies to drive results.

 

The position is responsible for enabling these cross-disciplinary teams with data-driven insights, ultimately towards achievement of business goals.

 

This person must demonstrate strong domain expertise in channel marketing, digital marketing, and customer analytics, and be the influential and objective voice in the room. This analytical mind contributes towards a clear vision and plan in delivering actionable and innovative analytic solutions.

 

And most importantly, this candidate is a self-starter, analytically-driven, with the curious tenacity to impact meaningful change through the insights they produce.

 

Functional and Technical Requirements:

 

• Collaborate with internal and external to develop data driven insights that drive customer, marketing, digital, media, and social strategies
• Develop reporting and analyses that align with business strategy and objectives
• Develop analytic approaches to solve measurement, provide thought and execution leadership including development of and delivery according to analytic roadmaps
• Provide measurement solutions including measurement frameworks, reporting, dashboards, attribution, with the ability to reverse-engineer existing analyses as needed
• Formulate the ‘story’ by synthesizing analysis findings, implications and recommendations
• Deliver high impact presentations, be the objective voice, in command of the audience, and turn presentations into dialogue and drive discussions towards decisions and outcomes
• Leverage insights to recommend changes to the marketing plan
• Work in a highly collaborative environment, where we work together to deliver results in a timely manner
• Identify data integration opportunities to automate and streamline any routine tasks

 

Experience Requirements:

 

• Bachelor or Master’s degree in a quantitative discipline or an MBA
• 5+ years of hands-on experience with descriptive analytics, statistical analysis, modeling, segmentation, and data mining using large marketing databases
• Digital analytics ecosystem experience on tools such as Adobe Analytics (critical requirement), Google Analytics, social analytic tools a big plus
• Proven experience in customer analytics, multi-channel attribution, online controlled experiments, media optimization, campaign and promotional analytics
• Excellent verbal and written communication skills and good at developing relationships across diverse teams (including statistical, technical, and marketing resources)
• Ability to display data visually, creating powerful presentations which effectively demonstrate the value of analytic deliverables to client staff including senior leadership
• Exhibits confidence and command when presenting to all internal and external audiences
• Advanced level user of Microsoft tools such as Word, Excel, and PowerPoint
• Core analytical and visualization tools such as SQL, SAS, R, Python, Tableau, Looker, a plus
• Solid planning, priority setting, and project management skills with experience managing multiple projects and resources concurrently
• Energized by fast-paced environment

 

About Tandem Theory

 

Tandem Theory is a marketing firm focused on helping our clients thrive in the post-modern era. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

 

Compensation

 

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well as company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

 

Eligibility

 

All new employees must provide documented proof of their identity and employment and pass a criminal background check.

 

How to Apply

 

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Analyst, Marketing Analytics” in the subject line
• Relocation expenses not included
• No work Visa sponsorships available

 

Where We Are Located

Tandem Theory, LLC

15400 Knoll Trail #503

Dallas, TX 75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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• Media Analyst

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Marketing Technology

Media Analyst

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Position Title: Media Analyst

Salary: Commensurate with Experience

Location: Dallas, TX

Tandem Theory is seeking a Media Analyst to join our growing Media team.

This experienced candidate will deliver best in class media strategies and execution to a wide variety of clients in multiple industries. This position will work closely with internal and external stakeholders, support teams, and others to deliver comprehensive solutions that deliver measurable results to our media clients. This person will be responsible for planning, buying, and optimization of media efforts across multiple digital media channels.

What You Will Do: 

The candidate must be flexible and able to multitask across a variety of tasks, to include:

• Hands-on management of paid media efforts across multiple digital media channels - including paid search, paid social, display and/or online video channels
• Management of keywords, bidding and budgeting, audience creation and segmentation
• Optimize campaigns to achieve desired goals for traffic, conversions and efficiency
• Perform campaign analysis and generate ideas for optimization and testing
• Monitor the effectiveness of landing pages, ad copy, keywords, audiences and creative asset through testing 
• Troubleshoot performance issues and provide actionable solutions
• Develop reporting based on client’s performance KPIs and interpret trends into actionable insights
• Be able to visually tell a story based on performance data
• Conduct digital media audits to proactively identify new opportunities
• Provide strategic recommendations for client growth
• Stay abreast the latest media best practices, strategies, news, and algorithm updates
• Maintain a relationship with vendors on behalf of the client
• Work collaboratively across agency disciplines and key stakeholders

 

What We Are Looking For:

• 3+ years of hands-on experience in media planning and buying
• Paid search and paid social experience required
• Working knowledge of organic search is a plus
• Ability to analyze data and find opportunities and insights
• Knowledge of Google Analytics with hands-on experience 
• Strong knowledge of MS Office tools - Proficient in Excel
• Ability to work fast without compromising quality or accuracy
• Strong oral, written, and interpersonal communication skills required
• Well-organized with a strong attention to detail
• Possess a strong work ethic with an entrepreneurial spirit
• A “take charge” attitude that can wear many hats across multiple roles

 

About Tandem Theory

Tandem Theory is a marketing firm focused on helping our clients thrive in the post-modern era. We combine innovative marketing technologies, compelling creative, and on-target storytelling to create engaging experiences for our clients and their customers. And because we recruit our team from client-side targets as well as agencies, we understand accountability and provide our clients great services without all the typical agency spin.

Compensation

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

Eligibility

All new employees must provide documented proof of their identity and employment, and pass a criminal background check.

How to Apply -

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Media Analyst” in the subject line
• Relocation expenses not included
• No work Visa sponsorships available

  

Where We Are Located

Tandem Theory, LLC

15400 Knoll Trail #503

Dallas, TX  75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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• Bilingual (Spanish) Proofreader

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Creative

Bilingual (Spanish) Proofreader

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Position Title: Bilingual (Spanish) Proofreader

Salary: Commensurate with Experience

Location: Dallas, TX

Reports To: Creative Director - Copywriter

 

Tandem Theory is seeking a Bilingual Proofreader to join our growing Creative team.

 

This proofreader must be bilingual and speak/read/write in Spanish and English fluently. The primary role of the Bilingual Proofreader is to cross-check materials for grammar, spelling and punctuation, as well as confirm messaging consistency and preferred brand style for multiple client projects and marketing channels. Candidate should be familiar with basic proofreading marks and processes, be comfortable editing digitally, and have marketing agency experience. In other words, they know how to hustle in a fast-paced, high-volume work setting while proofreading materials with total accuracy and attention to detail.

 

What You Will Do:

 

• Proofread materials for copy clarity and readability, trademarks, registration information, grammar, spelling, capitalization, format, branding, etc.

• Implement aforementioned changes
• Proofread against legal and regulatory requirements/checklists
• Proofread and cross-reference versions for content continuity and consistency
• Proofread prepress proofs and first article samples against approved proofs
• Research issues related to the content of the work as needed
• Act as brand guardian; maintain consistent implementation of each account’s brand standard (tone of voice, etc.)
• Revise, wordsmith, edit, and/or copywrite for projects as needed
• Support the creation of English-to-Spanish across all customer touchpoints
• Ensure that translations/transcreations of marketing materials are clear, accurate and culturally appropriate
• Maintain a translation library to ensure consistency and to streamline the translation process

 

What We Are Looking For:

 

• Bachelor’s degree in English/Journalism or equivalent work experience required

• Minimum of five years of copy editing/proofreading/translating experience, preferably in a marketing or advertising agency

• Exceptional proofreading and editing skills, as well as excellent verbal and written communication skills
• Question inconsistencies in copy style, tone, and grammar
• Working knowledge of Associated Press Style guidelines desired
• Proficient in various local/regional nuances of the Spanish language based on client need
• Experience using a Mac computer and online proofing platforms
• Ability to proofread/edit in a variety of formats and media, including PDF, PPT, Keynote, Excel, studio mechanicals, digital files, web pages, jpgs, Microsoft Word, and video
• Strong time management skills
• Passion for our craft: culture, design, creativity, and technology

 

About Tandem Theory

 

Tandem Theory is a new, hybrid agency model that combines the best of the consulting, marketing and technology worlds under one roof. The agency leverages business strategy, data and analytics, omni-channel marketing and full-stack technology integration to bring our clients’ brand promise to life within the customer experience, leading to better business performance. Each of its core disciplines is led by a highly engaged owner, resulting in strong expertise with the cost efficiencies of a flat, nimble organization. Headquartered in Dallas, Texas, with offices in Beaver Creek, Colorado, and Mumbai, India, Tandem Theory partners with several leading brands, often through innovative, performance-based arrangements, to improve customer engagement and drive increased top-line revenues for its clients.

 

Compensation

 

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

 

Eligibility

 

All new employees must provide documented proof of their identity and employment, and pass a criminal background check.

                           

How to Apply

 

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Bilingual Proofreader” in the subject line
• Relocation expenses not included
• No work Visa sponsorships available

 

 

Where We Are Located

Tandem Theory, LLC

15400 Knoll Trail #503

Dallas, TX  75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

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• Freelance Senior Designer

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Creative

Freelance Senior Designer

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Position Title: Freelance Senior Designer

Salary: Commensurate with Experience

Location: Dallas, TX

Reports To: Art Director

 

Tandem Theory is seeking a Freelance Senior Designer to join our growing Creative team.

 

The freelance Sr. Designer will collaborate with a multidisciplinary team comprising of strategists, creatives, UX, and technologists to support and deliver integrated marketing projects for our clients. You are a creative, energetic designer with a firm understanding of digital as well as print. You are a quick thinker and a thoughtful designer, production savvy, and comfortable working on many types of projects with many deliverables from – digital design to branding to infographics to presentation decks.

 

What You Will Do:

• Craft innovative, inspirational design solutions for omnichannel campaigns across multiple customer touch points

• Prepare mockups, wireframes, and other UI-related items in connection with UI multidisciplinary projects
• Participate in creative team reviews + meetings – we are big on team collaboration
• Work with Art Directors, ACD, and UX implementing primary design direction and incorporate the best design practices to provide cohesive support of overall creative strategies
• Collaborate with the team to drive several large-scale digital projects to completion, including websites, branding, content, and more.
• Establish direction, craft guidelines, build presentation materials, and even assist with production and delivery as needed
• Mock up a full website design from concept to completion

 

What We Are Looking For:

 

• 5+ years of design and interactive work - agency experience preferred.

• Strong knowledge of visual design, user-centric experience design, interaction design, brand development, and the creative process

• Knowledge of UI/UX
• Skills in modern design and prototyping tools
• Background and understanding of fundamental design principles in both print and digital, with a particular emphasis on digital across a variety of platforms (desktop, tablet, phone) and channels (website, email, social)
• A strong portfolio with both digital and print projects demonstrating capabilities in typography, composition, and production in both digital and print
• Strong knowledge of design tools, including Illustrator, InDesign, and Photoshop; HTML, CSS, Flash, and XD would be a plus
• Assist the Creative Director, Art Director, and Client Delivery Team in developing timelines and ensuring creative deadlines are met

• A humble, hard-working and patient work ethic that’s capable of handling critiques while providing individual solutions

• Strong time management skills
• An entrepreneurial and independent spirit
• Passion for our craft: culture, design, creativity, and technology

 

About Tandem Theory

 

Tandem Theory is a new, hybrid agency model that combines the best of the consulting, marketing and technology worlds under one roof. The agency leverages business strategy, data and analytics, omni-channel marketing and full-stack technology integration to bring our clients’ brand promise to life within the customer experience, leading to better business performance. Each of its core disciplines is led by a highly engaged owner, resulting in strong expertise with the cost efficiencies of a flat, nimble organization. Headquartered in Dallas, Texas, with offices in Beaver Creek, Colorado, and Mumbai, India, Tandem Theory partners with several leading brands, often through innovative, performance-based arrangements, to improve customer engagement and drive increased top-line revenues for its clients.

 

Compensation

 

The salary for this exempt-level position will be based on experience and qualifications within an established pay range. Benefits include 85% employer paid medical, eligibility to participate in vision and dental insurance as well company paid STD, LTD coverage plus a flat amount company paid toward Basic Life and AD&D, as well as a generous 401(k) retirement contribution plan eligible after 90-days of employment.

 

Eligibility

 

All new employees must provide documented proof of their identity and employment, and pass a criminal background check.

                           

How to Apply

 

Please send a MS Word or PDF resume to careers@tandemtheory.com

• Use “Freelance Senior Designer” in the subject line
• Relocation expenses not included
• No work Visa sponsorships available

 

 

Where We Are Located

Tandem Theory, LLC

15400 Knoll Trail #503

Dallas, TX  75248

APPLY NOW

Tandem Theory is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Close Save changes